overstated.
The more casinos rely on technology the more players can exploit them. The best facial recognition remains a pitboss who has been there for 20 years and knows everyone. The best way to identify a counter is still a human observer.
Technology requires lots of training and money to implement...most casinos, once built, are not willing to allocate that kind of budget for newfangled toys for their surveillance departments. New casinos tend to have new gadgets...most casinos are not brand new....and the new ones seldom can operate all of the the gadgets they have.
I remember going to a Copelands Restaurant and the credit card machine broke down. They told me they couldn't run my card...so I said do it manually...the manager looked at me like I was crazy. I said, well, I don't have any cash and I'm leaving and you have exactly one minute to figure out a way for me to pay.
What is a casino like Parx going to do with their server crashes on a Friday night and all those iTable things go out at one time. Eventually casinos that rely totally on technology will get burned by their choice.