Need feedback on strange BJ hand

I am playing BJ at The Palms in LV and get two 9's. I end up splitting all the way to 4 hands. After completing 2 of the hands, I get another 9 on the third hand. The dealer is looking at me like she is waiting for me to split again, so I ask if I can split again and she says, "yes, up to 6 hands". so i split again. i now have 3 open 9's remaining for a total of five hands. The dealer then deals a facecard on my 3rd 9. Before she deals a card on my 4th hand, the floorman comes over and notices the mistake. He pushes my 5th bet back to me and just puts my 5th 9 on my 4th 9 and tells the dealer to move on. I couldnt believe this and of course lost all 4 hands (including a double-down). My point is that once she established a 5th hand AND dealt another card, that 5th hand should have stayed in play. They wouldn't do anything for me and the NSGC seems very pro-casino so I doubt I will get anything back. Any thoughts are appreciated.

Just because a mistake happens everyone seems to think the rules state that you can take your money back on the hand. The rule is at any casino is that the floor person has the final say.

As for your situation, it seems that no cards were changed. Your face card would be on your 4th 9 instead of your 3rd giving you 18 and 20 instead of 20 and 18 as you ended up with. Most players don't complain until the end of the hand and they end up losing. If they honor complaints like that then they are looking at a lose/lose situation. If you win the hand the casino loses, if you lose and they give you money back then they still lose.

This post may be very unpopular but in my opinion the casino's decision here was justified based on your story.

The Palms sucks now anyhow. Play somewhere else and you'll be better off.

> If they [the casino] honor complaints like that then they are
> looking at a lose/lose situation. If you win the hand the casino
> loses, if you lose and they give you money back then they still
> lose� This post may be very unpopular but in my opinion the
> casino's decision here was justified based on your story.

You are absolutely right. Unfortunately, that is the same mindset that the casinos have. They are more concerned with getting your money than making you feel comfortable.

Most of the time I have found that the floorman will settle a dispute in the player�s favor in order to make everyone at the table happy. Not only will this keep the players at the table longer (to lose more money) but they will return more often (to lose even MORE money). They might even bring their friends next time. The result of that one decision could be exponential, either as a profit or loss, for the casino.

The trend in casino management has been to move away from customer service in favor of a better bottom line, but many of the decisions they make end up costing them more money than they know. They offer bad games so fewer people play. They install CSMs and many more people stop playing. In order to restore their profits they try to rip people off with horrendous 6:5 games and SuperFun 21, which even fewer people play. Now they are looking for any possible way to screw a player out of a $5 bet. These multi-billion dollar corporations have become penny-pinching scam artist with billboards that advertise �a WHOPPING 6:5� on blackjacks or �Most blackjacks pay 3:2� in order to trick people. They hide the 6:5 tables between the regular 3:2 tables so that anyone who doesn't notice the tiny sign on the table will get screwed every time he gets a blackjack, and hopefully will not notice. And they wonder why their profits have been slipping for the past decade.

The casino�s biggest threat is not from card counters but from BEAN counters!

-Sonny-