My Suggestions
1. Adopt a comp schedule to low roller play. I put 2 or 3 times the money in action at the BJ table as compared to the Princess and her VP/slots, but the "slot club" comps she gets are twice what my red chip action fetches. I think the HS policy best: an hour or more of red chip play should be worth a buffet comp at least.
2. Get rid of CSMs.
3. Years ago Caesar's had a low roller pit where they had low minimums/maximums. Something like $2 to $50. Anyhow, they encouraged the players to ask the dealers questions and encouraged the dealers to answer the questions. The dealers knew basic strategy and would give you the correct plays (if you asked) and tell you why. The game was slow as hell but really fun for the novice. This is literally where I learned the game and I went out and bought my first basic strategy card the next day. I think every large casino should have 1 or 2 tables like this.
4. I probably should have made this #1: Fire without further notice or discussion all rude, unfriendly and intimidating dealers and pit critters. Nothing scares off a novice more than the rude and intimidating dealer or floorperson. Dealers (especially at low limit tables) should be their most personable and friendly dealers. The casinos should bonus their pay since the the tips will be less. I'm convinced most joints don't give word one to their dealers about appropriate customer relations.
Good Luck Henry and thanks for asking,
Buick