Last week there was a group of student dealers practicing at the casino I was playing. The rookie dealer was being supervised by a regular dealer. I was playing with 1 more player at a shoe game. The count was very high and I had my max bet out.
The other player got a 10,4 I got two 10�s and the student dealer has a 5. The dealer gives a card to the other player and it was a 10, the player complains that he didn�t ask for it. So the regular dealer puts the card next to the shoe and gives another card to the rookie dealer that was a 10. The other player and I complained that the house had busted by taken the two 10. The pit boss said it was a simple mistake and burned the hand. I told the boss that we needed to be paid but they refused. I was furious because I know if I had asked for a card by mistake there was no way they were going to burn the hand. I asked for a supervisor but he never came. They basically said if you don�t like it leave�
Has this happened to anybody else?
Can the pit boss do this?
What is the correct procedure in this case?