50 reasons that phone call is *NOT* about you -- misplaced concern about pit personnel behavior
I've been working a great deal on being less worried about heat lately, so I thought it would be fun to come up with this list. Every one of these reasons is a conversation I've actually heard at some point in my career while playing a table game:
1. The pit is requesting an early out ("E.O.")
2. A dealer has requested an E.O. and the pit needs to communicate that to the proper folks
3. A dealer needs to urgently use the restroom and/or is sick and a replacement is needed right away
4. The pit is ordering a fill
5. A player has requested the cocktail waitress
6. A player has requested to speak to a host
7. A player has requested dinner reservations
8. A player has requested a marker
9. A player has requested a room
10. There is a dispute about a mispay/underpay and surveillance needs to review the hand
11. The floor is uncertain on a particular rule or procedure of a game
12. The floor needs to speak to another floorperson in another pit
13. There is some confusion at the beginning of a shift about dealer table assignments
14. The floor needs to speak to his wife and the casino has a "no cell phone" policy on the floor
15. The floor needs to speak to his mistress and doesn't want the call showing up on his cell phone records
16. The floor has a sick child and is making arrangements to care for the child
17. The call is about a skilled player on another game in that pit
18. The call is about possible cheating on another game in that pit
19. The floor is wondering what bar everyone is meeting at when the shift is over
20. The floor notices a disturbance nearby and is alerting security
21. A player on one of the games in that pit is betting table max, which triggers an automatic call to surveillance
22. The floor is overdue for his break and is wondering where the relief is
23. The floor is pointing out eye candy/cleavage to surveillance
24. The pit clerk is needed to make a new players card
25. A pit clerk is needed to enter a rating slip into the main computer
26. The floor is banging the shift manager and needs to know where the rendezvous point is after work (This tops 'em all!)
27. Surveillance notices a dealer is observed using an improper procedure
28. Surveillance notices a mispay
29. Surveillance likes the cleavage on the girl in seat 2 and will have wonderful still frames available for viewing after work
30. A customer calls the main number to inquire about the availability of a particular game and that call as routed to the pit
31. A chip is found on the floor inside the pit and is unaccounted for
32. A VIP is coming and has asked to reserve a table
33. The gaming agent on duty is being notified of a table opening/closing (This is actually the law in some states)
34. Someone has reached into the rack, stolen a bunch of purple chips, and is making a beeline for the door
35. The shift manager needs to meet with the floor on his next break
36. The shift manager needs to meet with one of the dealers on their next break
37. The floor or one of the dealers has been selected for a random drug test on their next break
38. The floor is alerting security or his supervisor about a suspected underage patron
39. A machine player nearby has hit a handpay, and has asked the floor to call a slot attendant
40. A player has requested a dinner comp of sufficient size that it requires approval
41. A player is intoxicated and needs to be cut off from further alcohol service. (Rarely enforced in most jurisdictions)
42. A player has hit a taxable jackpot on a carny game
43. The printer is out of paper
44. There is a computer malfunction
45. The floor needs a play history or to check for notes on an account
46. A player is getting close to/has gone over the $10,001 CTR threshold
47. A new Automatic Shuffling Machine is needed at one of the tables
48. A player in that pit is suffering some kind of medical emergency
49. The cage is calling to verify a large cashout
50. A player has spilled a drink and new cards are needed
I could go on...
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